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Helpful Information
Brand, delivery and support
About Bostik
Brand profile
About Bostik
Frequently asked questions about Bostik
Who are Bostik?
When was Bostik founded?
Delivery
Delivery information
Accepting Your Delivery
Before accepting and signing for your delivery, make sure to check for any damage. If there is damage or fault with your package, please send an email to support@ventsdirect.co.uk
Free Delivery
We offer free next day (working day) delivery for all eligible orders over £50. For eligibility, orders must be placed before 14:00 from Monday to Friday. If you order on a Saturday, the order will be shipped on Monday for next day delivery.
Delivery Instructions
Please let us know at the time of your order if you would like to give any specific delivery requests by entering the relevant information into the note section of your order. Whilst we can’t guarantee couriers will take notice of all requirements, we’ll do our best to make sure they take note.
Refunds & Returns
Refunds and returns
Returning a Product
You must tell us if you are looking to return a product via email, mentioning your order number.
Delivery costs will not be refunded.
Returns must be made within 30 days of the delivery.
Return Address
Unit 2 Hillgate, Wilbury Way, Hitchin, SG4 0RY
Products That Cannot Be Returned or Refunded
Special order items may not be returned or refunded.
Any products that have been attempted to or have been installed cannot be returned or refunded either.
Damaged and Faulty Goods
The refund policy does not affect your statutory rights to care for products that have been delivered in error or damaged. We do everything within our power to ensure all products get delivered to you in perfect condition, but human error can occur.
Why Buy from Vents Direct?
Why Buy from Vents Direct?
At Vents Direct, we're specialists in roof ventilation products, supplying homeowners, roofing contractors and trade professionals across the UK with high-quality ventilation solutions they can rely on.
Whether you're installing roof tile vents, soffit vents, ridge ventilation, roof vent accessories or complete loft ventilation systems, we stock trusted products from leading manufacturers at competitive prices.
Proper roof ventilation is essential for preventing condensation, reducing damp and mould, improving roof airflow and helping extend the life of your roof. That's why we carefully select products that meet the demands of both modern and traditional roofing projects, ensuring long-lasting performance and compliance with UK building standards.
When you shop with Vents Direct, you'll benefit from expert product knowledge, fast dispatch, secure checkout and outstanding customer service from a dedicated UK-based team. With hundreds of ventilation products available, including tile vents, slate vents, eaves ventilation, cavity ventilation, ducting and ventilation accessories, we make it easy to find the right solution for your project.
Why customers choose Vents Direct
- Huge range of roof ventilation products from trusted brands
- Free next working day delivery on orders over £50 when ordered before 2pm*
- Competitive prices with trade and DIY customers welcome
- Expert advice to help you choose the right ventilation solution
- Fast UK dispatch from our warehouse
- Secure online ordering with friendly customer support
- Quality products designed to improve roof airflow and reduce condensation
Whether you're replacing a single roof vent or completing a full roofing project, Vents Direct provides reliable products, expert guidance and fast delivery to keep your project moving.
Trade-quality products
Products selected for reliable performance and straightforward installation.
Trade-quality products
Products selected for reliable performance and straightforward installation.
Fast UK delivery
Clear delivery information and dependable nationwide service.
Secure checkout
Safe payment options and customer-focused support.
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